WE ARE OUT OF STOCK! - NEW STOCK WILL COME 20 FEBRUARY
Thank you all so much for the amazing support 🤍 Due to high demand, our stock sold out very quickly.
You can still place an order, but delivery will start after 20 February.
New stock arrives on 20 February.
Jumper & Cardigans
An Anniversary Worth Celebrating
For over 15 years, we’ve been creating timeless, elegant fashion for women who value quality, craftsmanship, and thoughtful detail. Founded in the UK in 2009, our brand was built on the belief that clothing should feel personal, enduring, and made with care.
To celebrate this milestone, our Anniversary Sale has officially begun.
Over the years, certain designs have become true favourites pieces our customers return to time and time again. This special event brings those beloved styles back into focus, honouring the designs that have shaped our journey and defined who we are today.
The Anniversary Sale is a reflection of everything we stand for: considered design, lasting quality, and a close connection with our community. Each piece represents our ongoing commitment to creating fashion that feels timeless, wearable, and beautifully made.
Thank you for being part of our story and for continuing to celebrate the styles that define us.
SHOES
KIND WORDS FROM OUR CUSTOMERS
Janet H.
Exactly what I needed
This fit is perfect and the fabric feels so soft. Very happy with the quality, will definitely order again.
Linda S.
Fast Shipping
Really impressed with the service and the packaging was lovely too.
Carol B.
So comfortable and flattering
Share what your customers are saying about your products, customer service or shipping rates.
Susan M.
Great customer service
Had a question about sizing and got a reply within an hour. Friendly and helpful made the whole experience stress-free.
Deborah T.
Lovely quality
Better than expected. The material feels premium and it looks even nicer than the photos.
FAQ
How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Track Your Order page and enter your order number or email address.
How can I return my items?
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review our Return Policy.
Do you offer free shipping?
Yes, we provide free Premium shipping on our full collection. Shipping will be done with Royal Mail.
How do I get in touch with you?
Email customer service: info@lucy-london.com
Send us a message and we will respond as soon as possible.
Please note that we do not offer customer service via Instagram and Facebook. Please send us an email. Multiple emails may cause processing delays.
Thank you!
Office hours:
Monday - Friday 09:00 AM - 18:00 PM
Saturday - Sunday 10:00 AM - 17:00 PM
We ship across UK with Royal Mail for the fastest and most reliable delivery. Enjoy free standard shipping on all orders.
At Jack & Willow London, you can pay easily and securely with a credit card.
Didn't fit? No problem! You can always return or exchange. We offer a 30-day return or exchange policy if you are not happy with your order for any reason.